Field Service
Representative
Be Clearwater's ambassador on every customer visit — the friendly, professional face who upholds our values and service standards on every delivery.
Role Purpose
Make every delivery one our customers can count on
The Field Service Representative plays a vital role within Clearwater's operations team, supporting the safe, efficient, and compliant delivery of treated water to customers across Accra. Working alongside the Tanker Driver, you provide hands-on support across all tanker operations — from metering supervision and treated water handling through to on-site customer liaison and adherence to Clearwater's internal compliance procedures.
You'll ride along with one of our drivers each day as their partner on the road. The driver focuses on getting the truck where it needs to go safely. You focus on everything that makes the experience feel like Clearwater: greeting the customer, walking them through the delivery, supervising the metering on our app, and making sure the truck, equipment, and water meet the standards our customers expect.
The Field Service Representative is an ambassador for Clearwater on every customer visit, upholding the company's values and service standards at all times. This is one of the most visible and important roles in the company — every customer relationship runs through you.
Who This Is Really For
You're someone who genuinely enjoys working with people. Maybe you've worked at a shop, a restaurant, a hotel, a telco, or any job where customers walked away happier because of how you treated them. You take pride in doing things right — being on time, being polite, being thorough — with the kind of attention to detail that meter readings, cleaning logs, and compliance paperwork demand. You're comfortable using a smartphone and learning a new app. You're looking for a real job at a real company, with steady pay and a chance to grow into something bigger.
Key Activities
What the role covers, day to day
Treated Water Tanker Operations
- Assist the Tanker Driver with the safe connection and disconnection of hoses, operation of valves, and management of the loading and offloading of treated water
- Maintain product integrity throughout all stages of delivery, following Clearwater procedures for handling treated water
- Confirm fills happen at approved Clearwater filling stations so we can stand behind every drop we deliver
- Ensure all equipment used in the transfer of treated water is clean, fit for purpose, and compliant with hygiene standards prior to use
Metering Supervision
- Use the Clearwater driver app on a company-provided phone to manage each order
- Attach the flow meter at the filling station and at the customer's tank, and supervise the metering system during each delivery to ensure accurate and reliable measurement of treated water volumes
- Record metering readings accurately at each customer site and ensure all data is captured on the relevant documentation
- Identify and flag any irregularities, discrepancies, or equipment concerns relating to metering, escalating where required
Customer Handling & Dispute Resolution
- Serve as Clearwater's on-site representative, maintaining a professional, courteous, and solutions-focused approach during all customer interactions
- First Point of Contact — engage with customers clearly and accurately regarding deliveries, metering readings, and tanker operations throughout each visit
- Issue Identification — recognise and log any customer concerns or discrepancies raised on-site, including metering disputes or delivery queries
- On-Site Resolution — where appropriate and within authority, resolve minor disputes or discrepancies directly with the customer in a calm and professional manner
- Escalation — where issues cannot be resolved on-site, escalate promptly and accurately to the Transport/Operations Supervisor, providing a clear account of the dispute, relevant metering data, and all supporting documentation
- Customer Feedback — record and report customer feedback, complaints, or compliments in line with Clearwater's internal procedures
Internal Compliance & Scheduled Tanker Cleaning
- Adhere to all Clearwater internal compliance procedures relevant to the transport and delivery of treated water
- Oversee the morning truck cleaning at the assigned washing bay before the day's first load
- Make sure the quick flush happens at the filling station between deliveries
- Coordinate the weekly deep clean and chlorine sterilization on schedule
- Report any non-conformances or compliance concerns to the supervisor promptly
Documentation & Record Keeping
- Accurately complete all delivery notes, metering records, cleaning logs, and compliance documentation relevant to each job
- Ensure all paperwork is completed in full, legibly, and submitted within required timescales
- Support the driver in maintaining accurate vehicle and journey records
Health & Safety
- Follow all Clearwater Health & Safety policies and procedures at all times, including the use of appropriate PPE
- Identify and manage hazards at customer sites, adhering to site-specific rules and Clearwater risk assessments
- Carry out all manual handling tasks — including equipment, hoses, and fittings — safely and in line with guidelines
Vehicle & Equipment Care
- Assist with pre- and post-trip inspections of the tanker and all associated equipment, ensuring roadworthiness and operational readiness
- Report any vehicle defects, equipment faults, or damage immediately to the driver and supervisor
Team Collaboration & Wider Support
- Work closely with the Tanker Driver and wider operations team to meet daily delivery schedules and service commitments
- Communicate effectively with colleagues and supervisors, providing timely updates on job progress, issues, or delays
- On days you're not assigned to a truck, work with the operations team on customer outreach — helping new residential customers from our wait list get set up on the app and answering their questions
- Support a positive and professional team culture in line with Clearwater's values
Person Specification
What you bring — essential and desirable
Essential
SHS completed
Senior High School or equivalent. We care more about who you are and how you work than what you studied.
Communication & customer skills
Good communication and interpersonal skills for customer-facing responsibilities. Experience in retail, restaurant, hotel, telco, market trading, or hospitality is a plus.
Strong attention to detail
Particularly in relation to metering, documentation, and compliance. Accuracy matters in this role.
Comfortable with a smartphone
You can use WhatsApp, Google Maps, and apps without help. Willing to learn the Clearwater driver app and new tools.
Field-fit and safety-minded
Able to work reliably and safely in a field-based, outdoor environment. Physically fit for manual handling, and willing to follow procedures and Health & Safety requirements.
Reliable and honest
You show up when you say you will. You can be trusted with a company phone, a uniform, and a customer relationship.
Based in Greater Accra
You live in Greater Accra and can commute reliably to your assigned starting point each morning.
Desirable
Nice to have, not required
- Previous experience in a tanker, utilities, or water industry environment
- Familiarity with metering equipment or liquid transfer operations
- Experience in a customer-facing operational role — delivery, dispatch, logistics, or similar
- Comfort with mobile money and digital payments
- Experience using a POS, tablet, or app at a previous job
- English plus Twi, Ga, or Ewe — multilingual reps serve more customers well
- A strong personal recommendation from a previous employer
Compensation & Terms
Monthly Salary
GHS 3,000 / month
With raises after 6 months for strong performers
What We Provide
All Equipment & Training
Company phone, uniform, and full training — everything you need to do the job well
Location
Field-Based · Greater Accra
On the road, with occasional office days
Reports To
Director of Operations
Why This Role
A real job at a company that's going somewhere
Clearwater launches in Accra in June 2026 with seven trucks, and we expect to grow to more than forty trucks within the first year. The people who join us early — and do the job well — are the people we'll promote into team lead, dispatcher, training, and field operations roles as we grow. There's real room to build a career here, not just earn a paycheck.
We're paying above what most entry-level customer service or delivery jobs in Accra pay because we want to attract people who take real pride in their work. In return, we'll invest in you: training, equipment, a clear path forward, and a team that treats you like a professional from day one.
If you want a steady job, fair pay, and the chance to grow with a company that's making something meaningful for Accra — we'd love to meet you.
Ready to Apply?
Tell us a bit about yourself, where you've worked before, and why this role interests you. No formal cover letter needed — just be yourself.
Questions? Reach us at ryan@clearwaterafrica.com